Service Plans in Rhode Island

Your home comfort systems play a crucial role in keeping your Rhode Island home safe and comfortable all year long, so why not protect them with a service plan? Our Aquidneck home comfort plans include annual system inspection, burner service, 10% savings on all labor & parts and 24/7 emergency service. An Aquidneck heating, gas, A/C or water heater service plan is the best way to protect your equipment and your wallet. Our included benefits offer precautionary maintenance to keep your important home investments in the best shape possible. In the event of a breakdown, you can rest easy knowing that you have access to our unbeatable service to get your systems fixed in no time.

SERVICE PLAN DETAILS

HEATING PLANS

COOLING PLANS

Why Should I Sign Up for a Service Plan?

Customers across Rhode Island and Massachusetts choose to enroll in an Aquidneck Home Comfort Service Plan to take advantage of countless benefits, beyond the technical perks included in the fine print. Get the below benefits and more!

• Peak System Performance
• Financial Protection
• Total Home Comfort
• Peace of Mind

Service Plan Terms & Conditions

*Oil Heating

1. These plans cover one residential heating unit. Oil tanks, oil lines, and any associated problems are specifically excluded unless otherwise noted. Aquidneck Services (herein referred to as “Company”) reserves the right to inspect the equipment covered before acceptance. Any part requiring an upgrade prior to acceptance will be charged at prevailing rates. The plans are automatically billed for renewal at the end of the contract period unless canceled by either party. If the customer cancels the plan for any reason before the end of the service period, all work previously covered by the plan will be billed at prevailing rates.
2. Company reserves the right to deem equipment not worth repairing based on factors such as age and condition, in which event the price of the service plan will be credited toward new equipment sold and installed by Company.
3. Annual tune-ups will be scheduled during normal working hours, Monday through Friday. These plans are transferable to new owners if the house is sold, but they are not refundable. Further, the plan is void if any person, including owner, renders service to equipment except as instructed by Company.
4. Account must be current. Past due balances on any open account will void this plan.
5. Company shall not be responsible for customer’s failure to use ordinary care in the operation of any heating/cooling/hot water system such as, but not limited to, replacing blown fuses, resetting breaker switches, or turning on and off power switches.
6. Frozen or congealed oil lines, lack of oil, water or contamination in fuel, electric and/or wiring problems, or customer not available will be charged at prevailing rates.
7. Our obligation to service and replace any part is subject to location accessibility and parts availability through normal sources of supply.
8. This plan does not cover services or replacement of parts damaged by water, acts of God, accident, or abuse. Company shall not be held responsible for any non-performance when prevented by any circumstances beyond its control.
9. These plans do not include plumbing repairs; circulators; repairs to zone valves, radiators, connectors, hot water coils, feed, and release valves; bleeding or purging air from system; draining expansion tank; repair of water leaks; thermostat wiring; low and line voltage wiring; power venters and venting systems; all parts associated with chimney; or items not identified in plan agreement.
10. This plan may also be terminated by Company (a) if customer fails to comply with Company credit terms, (b) if customer fails to provide a safe and reasonably clean place in which to work, or (c) if customer installs or attaches non-compatible devices to any system.
11. All services will be provided between 8 a.m. and 4:30 p.m. Monday through Friday. No service will be performed in inclement weather or flooded areas. Services provided on holidays and/or outside of 8 a.m. and 4:30 p.m. will be billed at prevailing rates. Service on nights and weekends will incur additional charges. Services do not include freight, filters, air distribution systems or other adjustments, evaporative or condenser coils, or other parts not specifically included in the plan. Limited to units up to five tons.
12. Company will not be held liable for injury or damage to persons, property, or consequential damage resulting from defects in or the non-operation of customer heating equipment or its accessories nor for damages resulting from heat failure in a vacant building.
13. Amendment and Cancellation. We may amend or change the terms of this plan at any time. We may amend or change the services offered as part of the plan at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change.

**Air Conditioning

1. This Agreement is between the customer and Aquidneck Services, referred to as the Company. The services offered herein are available to all credit-approved residential customers.
2. This Agreement is null and void if anyone other than the Company services the equipment unless instructed to do so beforehand by the Company.
3. This Agreement is offered to all customers subject to an inspection and approval of their equipment. If, upon inspection, customer’s equipment is found to be unacceptable or obsolete, customer’s Agreement coverage will be canceled, and a prorated refund will be returned to the customer. Repairs required to place equipment in acceptable conditions are excluded and will be charged separately.
4. This Agreement will become effective immediately following the inspection and approval of the customer’s equipment, as required above, and payment of the Service Plan invoice. This Agreement is effective for a 24-month period.
5. The plans are automatically billed for renewal at the end of the contract period unless canceled by either party. If the customer cancels the plan for any reason before the end of the service period, all work previously covered by the plan will be billed at prevailing rates.
6. There shall be no obligation upon the Company to perform any service or provide parts after termination of this Agreement; upon termination, there is no refund or credit allowed.
7. Payment Terms: Service Plan Fees under this Agreement shall be due when billed. Additional emergency or maintenance is due at the time of service. In the event said charges are not paid when due, customer agrees to pay a service charge of 1.5% per month, which is an 18% Annual Percentage Rate, and which will be charged on the average daily balance on any account past due over 30 days.
8. Service Hours: As a Preferred Customer, you will have coverage 24/7/365. Normal working hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Preferred Service is defined as next business day. Service provided at times other than normal business hours will be invoiced at our after-hours billing rate minus the contract discount rate.
9. Only Emergency Service will be performed outside of normal working hours. Emergency Service shall be defined as no heat or air conditioning, creating an unsafe condition, or causing damage to property. Non-emergency work, if requested, would be billed at our standard overtime rates.
10. This Agreement does not cover repair or service of this equipment damaged due to fire, flood, lightning, freeze-up, acts of God, or civil disturbance.
11. This Agreement does not cover the removal or disposal of refrigerant material of any kind.
12. This Agreement does not cover water damage due to blockage/leakage in the primary drain pan, secondary drain pan under fan coil unit, or drain lines from drain pans.
13. The Company’s obligation to furnish parts specifically listed herein shall be subject to the availability of parts through usual supply sources. Replacement of obsolete items for which parts are not available will be performed on a time and material basis.
14. The Company shall be liable solely for repairs to the covered equipment. Under no circumstances shall the Company be liable for any consequential or resultant damages or injury (including death) to persons or property, nor for damages resulting from defective equipment; loss or damage resulting from operation or non-operation of said equipment; delays in performing service; making repairs or installations of parts; because of strikes, accidents, explosions, or shortages; or due to other conditions beyond the control of the Company.
15. This Agreement contains in the entire Agreement of the parties hereto, and there are no promises, terms, conditions, or obligations other than printed herein.
16. Customer will receive an annual 10% discount on the lower-priced option of any bundled Service Plans upon renewal of the combined Plans. Maintenance Plan monthly payment options are only available for customers currently enrolled in one of our fuel budget plans. We do not provide service if asbestos is present in the heating system. Removal of asbestos must be completed before any work is performed in that environment.

***Gas Heating

1. The term of the Plan is for a one (1) year period for condensing (C) boilers and a two (2) year period for non-condensing (NC) equipment. It will renew automatically at the end of each cycle unless terminated by either the Customer or Company. No credit will be issued if the Plan is canceled before the expiration date. If the customer cancels the plan for any reason before the end of the service period, all work previously covered by the plan will be billed at prevailing rates.
2. The Plan covers equipment usage less than 200,000 BTUs.
3. Repairs or services not covered by the Plan will be performed and charged to the Customer at prevailing rates and/or as prescribed by the Plan and services purchased.
4. The Service Plan does not cover labor or materials to repair damage to the heating system or residence caused by the Customer’s neglect including, but not limited to, insufficient water for boiler, blown fuses or other failure of electrical system, improper thermostat settings or faulty thermostat, having heating system switches in the “OFF” position, debris build up in the air or venting systems, and other causes related to the improper operation or maintenance of the heating system by the Customer. The Plan also does not cover damage, repairs, or replacement of parts or components caused by Acts of God, fire, flood, freezing, storm or weather conditions, power loss or surges, and water damage.
5. The Company will provide service as soon as practical, during regular business hours under normal conditions or on an emergency basis, if necessary. The Company will not be liable for any damages arising from a delay or failure to provide service due to conditions beyond its control such as Acts of God; labor disturbances or strikes; unavailability of mechanics or parts; failure or interruption of Customer’s electricity; inaccessibility of the heating system; storms, floods, or other severe weather conditions; or governmental laws or regulations.
6. Customer agrees to release and hold Company harmless from all liability for any delay or failure to render the service or to make delivery of any merchandise as set forth herein due to federal, state, or municipal actions or regulations; strikes or any other labor troubles; fires; and embargoes, accidents, war, or any other cause contingent to, or circumstances beyond the control of, Company and/or that make the fulfillment of this Agreement impractical. On removal of the cause of such failure or interruption, performance shall be resumed pursuant to the terms as set forth herein. COMPANY SHALL BE RELEASED FROM LIABILITY AND SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY FOR INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND SUSTAINED BY CUSTOMER. Company shall be released from liability for any injury, loss, or damages whatsoever that are occasions, in whole or in part, by defective design; faulty, incomplete, or erroneous plans or specifications; defective materials or parts; and defective operation or malfunction of any equipment. Company takes no responsibility for any instructions, directions, operating guidelines, or warranties contained in any book, booklet, guide, manual, or warranty from any manufacturer or dealer.
7. Payment Terms: Service Plan Fees under this Agreement shall be due when billed. Additional emergency or maintenance work not covered under this agreement is due at the time of service. In the event said charges are not paid when due, Customer agrees to pay service charge of 1.5% per month, which is an 18% Annual Percentage Rate, and which will be charged on the average daily balance on any account past due over thirty (30) days.
8. Service Hours: As a Priority Customer you will have coverage every day excluding holidays & weekends for emergency service. Normal working hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Priority service is defined as next business day. Service on nights and weekends will incur additional charges.
9. The Customer agrees to all terms and conditions listed in this brochure during the term of this Agreement and any renewals thereof. The Customer agrees that in the event there are any changes in coverage in the future, the terms and conditions of this Agreement shall continue to apply.
10. In the event that the residence is sold, the Service Plan may remain in effect and can be conveyed to a new owner for the remaining term of the Plan provided the Plan has been paid in full.
11. Company shall not be required to furnish any items of equipment, labor, or other services including, but not limited to, the performance of any tests recommended or required currently or at a future date by any insurance companies; governmental agencies or authorities; and/or pursuant to any statutes, regulations, or other laws.
12. Amendment and Cancellation: We may amend or change the terms of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is for security purposes, we can implement such change without prior notice. We may suspend or cancel this Agreement at any time. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
13. Customer agrees not to move or relocate equipment without notifying the Company. In the event Customer fails to notify Company, at its option, may cancel this entire Agreement without refund or refuse to service the equipment so moved or relocated.